Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and HostKum Inc., a company registered in Colorado, USA ("HostKum", "we", "us"). By accessing our website at hostkum.com or using any of our hosting services, you confirm that:

• You are at least 18 years of age
• You have full legal authority to enter into this agreement
• You agree to comply with these Terms and all applicable laws and regulations
• You have read and understood our Privacy Policy, Refund Policy, and Acceptable Use Policy, all of which are incorporated into these Terms by reference

2. Account Registration & Security

When you create a HostKum account, you agree to:

• Provide accurate, current, and complete information during registration and keep it updated
• Maintain the confidentiality of your account credentials — do not share your password
• Immediately notify us at support@hostkum.com of any unauthorised access or security breach
• Accept full responsibility for all activity occurring under your account

We reserve the right to disable any account or username at our sole discretion, including if we believe you have violated these Terms.

3. Services, Billing & Payment

3.1 Service Description

HostKum provides web hosting services including shared hosting, WordPress hosting, cPanel hosting, VPS hosting, domain registration, SSL certificates, and related technical services. Service specifications for each plan are available on our pricing page.

3.2 Billing Cycles & Pricing

Services are billed in advance on a monthly or annual basis. All prices are displayed and charged in US Dollars (USD). HostKum reserves the right to adjust pricing with at least 30 days' notice. Price changes will be communicated via email and applied at your next renewal.

3.3 Payment Methods

We accept payments via PayPal and Stripe (credit and debit cards including Visa, Mastercard, and American Express). By providing payment details, you authorise us to charge the applicable fees. All payments are processed securely — we do not store raw card numbers on our servers.

3.4 Auto-Renewal

Services automatically renew at the end of each billing period unless you cancel before the renewal date through your client area. You are responsible for cancelling services you no longer require.

3.5 Failed Payments

If a payment fails, we will notify you via email. Accounts with overdue balances may be suspended after 7 days and terminated after 14 days. Data on terminated accounts may be permanently deleted after 30 days.

4. Acceptable Use

You agree not to use HostKum's services to host, distribute, or facilitate any of the following:

• Illegal content or activities under applicable law
• Spam, unsolicited bulk email, or email harvesting
• Phishing, fraud, identity theft, or impersonation
• Malware, ransomware, viruses, or malicious code of any kind
• Child sexual abuse material (CSAM) or any content exploiting minors
• Hate speech, harassment, or content promoting violence against any group
• Copyright infringement or unauthorised distribution of copyrighted content
• Cryptocurrency mining or other resource-intensive processes without written authorisation
• Network attacks, port scanning, DDoS, or other disruptive activities
• Open proxies, VPN services, or anonymisation networks without written permission

Violation of our Acceptable Use Policy may result in immediate account suspension or termination without refund. For the full AUP, see hostkum.com/aup.

5. Uptime Guarantee & Service Level Agreement

HostKum guarantees 99.9% monthly uptime for shared hosting plans and 99.99% for VPS plans, measured on a calendar-month basis.

Downtime caused by the following is excluded from uptime calculations:

• Scheduled maintenance (announced at least 24 hours in advance)
• Customer-caused outages (e.g., misconfiguration, resource exhaustion)
• Events beyond our reasonable control (force majeure)
• Third-party network or DNS failures outside our infrastructure

If we fail to meet the uptime SLA in any calendar month, you may request a pro-rated service credit. Credits must be requested within 30 days and are applied to your account — they are not redeemable for cash.

6. Data, Backups & Security

While HostKum performs regular automated backups on applicable plans, you are ultimately responsible for maintaining your own independent backups of all data hosted on our platform. HostKum shall not be liable for data loss resulting from hardware failure, software errors, customer actions, or any other cause.

You retain full ownership of all data, files, and content stored on HostKum's servers. By hosting content with us, you grant HostKum a limited, non-exclusive licence to store, cache, and transmit your content solely to provide the services.

7. Intellectual Property

All trademarks, logos, service marks, trade names, website design, and content created by HostKum are the exclusive property of HostKum Inc. and are protected by applicable intellectual property laws. You may not use any HostKum branding without our prior written consent.

You represent and warrant that you own or have the necessary licences to all content you upload to our servers, and that such content does not infringe the rights of any third party.

8. Limitation of Liability

HostKum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business, or goodwill, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless HostKum Inc. and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) your use of our services; (ii) your violation of these Terms; (iii) your violation of any applicable law; or (iv) content you host on our platform.

10. Termination

Either party may terminate services with written notice:

• By you: You may cancel any service at any time through your client area. Cancellations take effect at the end of the current billing period (see Refund Policy for eligibility).
• By HostKum: We may suspend or terminate your account immediately and without notice for violations of these Terms, non-payment, or activities that pose a risk to our infrastructure or other customers.

Upon termination, your data may be retained for 30 days, after which it will be permanently deleted. You are responsible for exporting your data before cancellation.

11. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts of El Paso County, Colorado, and both parties consent to personal jurisdiction in those courts.

For disputes under $10,000, you may elect binding arbitration under the American Arbitration Association's consumer arbitration rules. Class action waiver: you agree that any dispute will be resolved individually and not as part of a class action.

12. Contact

For questions about these Terms, please contact:

• Email: support@hostkum.com
• Support Portal: hostkum.com/client/submitticket.php
• Address: HostKum Inc., 2020 N Academy Blvd, Ste #261, Colorado Springs, CO 80909, USA