Frequently asked questions

Our infrastructure is hosted in Tier-3 datacenters with redundant power, cooling, and network connectivity. Specific datacenter locations are available on request via sales@hostkum.com.

Instead of a free trial, we offer a 30-day money-back guarantee on all shared hosting plans. Try us risk-free — if you're not satisfied, get a full refund within 30 days.

Ticket support is available 24/7 with an average first response under 30 minutes. Critical infrastructure issues are escalated to senior engineers immediately.

Visa, Mastercard, American Express, PayPal, Stripe, and select cryptocurrencies. All processed through PCI-DSS compliant gateways.

Yes, anytime. Upgrades take effect immediately and we prorate the charge. Downgrades take effect at your next renewal cycle.

No. The price you sign up at is your renewal price. We don't use deceptive intro pricing.

30-day money-back guarantee on shared hosting. Domains and add-ons are non-refundable. See our refund policy for full details.

Yes — your first website migration is free. Open a ticket after signing up and our team will handle the move with typically zero downtime.

cPanel — the industry standard. Full access on every plan, no feature locking.

On shared hosting you can install any application Softaculous offers, plus custom PHP applications. For custom server-level software, consider a dedicated or VPS plan.

Yes — cPanel includes Node.js and Python application managers. Set up apps directly from the control panel.

Yes. Free Let's Encrypt SSL on every domain, auto-issued and auto-renewed. No charge, ever.

Network-level mitigation included on every plan. Larger attacks are filtered at our network edge.

Daily backups stored off-site, retained 7–30 days depending on plan. Restore on demand from your client area.